Returns & refunds

Where we accept returns

We ship and accept returns within the United Kingdom only. This policy applies to every order placed at cardarium.shop.

14-day return window

You have 14 days from the day your order is delivered to request a return or exchange. We accept returns for both defective and non-defective products — you do not need to give us a reason for changing your mind.

Product condition

Items must be returned in new condition: unopened, in their original factory shrink and with all original packaging intact. Opened sealed product cannot be returned unless it arrived faulty, damaged or incorrect.

Exchanges

We accept exchanges within the same 14-day window. Tell us which item you would like instead and we send the replacement as soon as your return is on its way back to us. If there is a price difference we refund or invoice the balance.

How to return an item — by mail, free

• A prepaid return label is included in the package with every order.
• Repack the item in its original packaging, attach the label and drop it off at any post office or collection point.
• Lost your label? Email hello@cardarium.shop with your order number and we send a new one, free of charge, within one working day.

Return costs and fees

Returns are free. The return label costs you nothing, and we never charge restocking fees.

Refunds

Once your return arrives and passes inspection, we issue the refund to your original payment method. Refunds are processed within 30 days of us receiving the item, and most are completed much sooner. Original delivery charges are refunded in full where they apply.

Damaged or incorrect items

Contact us within 48 hours of delivery with photos of the outer box and the product. We send a replacement or a full refund, whichever you prefer, at no cost to you.